Once the order is confirmed, Renzilla will deliver the order to the location specified by the customer. The cost of transportation of the products will be borne by Renzilla, only if they are to be delivered in the following areas:
- New Town
- Jessore Road
- Dum Dum
- Chinar Park
If the order requires to be delivered to any other part of the city, the customer needs to pay the added delivery charges and the lifting charges. The charges shall be varying depending upon the unit and kind of furniture as well as the area’s pin code and navigational accessibility.
At the time of delivery, the customer needs to be present at the premises and needs to show the ID proof & other documents as mentioned in the mail. After the setup, the customer will sign the delivery challan and confirm that the product has been delivered without any defects.
In case the customer fails to be present at the premises at the time of delivery, then they need to reschedule the delivery 24 hours prior to the delivery time which was earlier confirmed by the customer.
The customer can appoint a representative in case they fail to be available at the time of delivery. However, the same needs to be informed to Renzilla 24hrs prior to the delivery over mail along with the soft copy of the ID proof of their representative. The representative needs to show the hard copy of ID proof and the copy of the mail that was sent to us, at the time of receiving the delivery.
If the customer fails to intimate about their absence from the premises within the stipulated time limit & the ordered product(s) reaches the premises of the customer, then they need to pay the total re-scheduling charges on actuals. Failure to make the payment will get it forfeited from the security deposit itself.