At Renzilla, our aim is to enable our customers an experience to remember. But in some cases, there arises needs for returns and refunds. We understand the same and this is how we proceed. Return request needs to be initiated within 7 days of delivery, post which a return request will be catered to only upon prior payment of foreclosure charges. The Return option is available in My Account> Order Status>Confirmed Order>Return Request. At the time of initiating the Return request on our website, you will be needing to choose an option of how you wish to receive the refund- with Zilla Points or through an approved bank account.
In case you chose Zilla Points, where 1 Zilla Point is equivalent to 1 INR, you will receive 1% additional Zilla Points to the refunded amount. And if you chose, a refund with cash, you shall need to provide us with your bank account details, where you wish to receive a refund. Once you have placed your Return Request, we shall send our Pick-up team within 5 working days to your address. The returned furniture shall go through a 2-step quality check (at the time of pick-up & at the warehouse), post which you shall be receiving a mail from Renzilla, ensuring if it has passed through the Quality Check.
The refunded amount shall be credited to your Renzilla Account as Zilla Points within 24 hours. In case you had chosen the option of refund through Bank Account, it shall take 7-10 working days for the refund to reflect. For further queries, you can get in touch with our team.